Privacy Policy

1. Who We Are

MSA Youth Academy Australia Inc. (ABN 38 692 380 242) ("MSA", "we", "us", "our") is a not-for-profit youth mentorship organisation based in Sydney, NSW. We are committed to protecting the privacy of our members, their families, and our volunteers.

2. What Information We Collect

We may collect the following personal information:

• Parent/Guardian information: Name, email address, phone number, residential suburb
• Child information: Name, date of birth, age, medical conditions or allergies, emergency contact details
• Volunteer information: Name, contact details, Working With Children Check (WWCC) number and expiry, qualifications
• Financial information: Payment details processed securely through third-party providers (we do not store card numbers)
• Website usage data: Anonymous analytics data including pages visited, device type, and general location
• Media: Photographs and videos taken during MSA events (with consent)

3. How We Collect Information

We collect information through:

• Our online registration/waitlist form (hosted by JotForm)
• Direct communication (email, phone, in-person)
• Our MSA Youth Academy app
• Event attendance and participation records
• Volunteer onboarding processes

4. How We Use Your Information

We use personal information to:

• Process enrolments and manage waitlists
• Communicate with families about programs, events, and updates
• Ensure the safety and wellbeing of children in our care
• Manage volunteer compliance (including WWCC verification)
• Administer fees and payments
• Improve our programs and services
• Comply with legal obligations

5. How We Protect Your Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, and disclosure. This includes:

• Secure, encrypted storage of digital records
• Role-based access controls (only authorised leaders access relevant data)
• Regular review of data access permissions
• Secure third-party platforms for forms, payments, and communications

6. Children's Privacy

We are especially committed to protecting children's personal information. We only collect children's data with explicit parental/guardian consent. Children's personal details are never shared publicly. Access to children's records is strictly limited to relevant MSA leadership.

7. Sharing Your Information

We do not sell, rent, or trade personal information. We may share information with:

• Service providers: Platform providers (JotForm, Vercel, email services) that help us operate — bound by their own privacy policies
• Emergency services: In the event of a medical emergency or safety concern involving a child
• Legal authorities: If required by law or to comply with a legal obligation
• Insurance providers: Where necessary for organisational coverage

8. Media & Photography

We may photograph or record video during MSA events for internal use, social media, and promotional purposes. Media consent is requested during enrolment. You may withdraw media consent at any time by contacting us.

9. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you or your child
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent for media usage at any time
• Make a complaint about how we handle your information

10. Third-Party Services

Our website and operations use the following third-party services, each governed by their own privacy policies:

• JotForm (registration forms)
• Vercel (website hosting)
• Google Workspace (email and documents)

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date of last update.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: admin@msayouth.com.au
• Phone: +61 416 585 189

MSA Youth Academy Australia Inc. · ABN 38 692 380 242 · Sydney, NSW, Australia